Shipping policy

ORDER PROCESSING:

ALL orders are processed and shipped within 1-3 business days!

DOMESTIC SHIPPING RATES AND ESTIMATES:

For all domestic orders shipping in Australia we offer express shipping and FREE standard shipping. 

INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: 

Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States 

We offer the Sendle as our international carrier service. This means we can offer calculated shipping rates: Shipping charges for your order will be calculated
and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. Mulch The Brand is not responsible for these
charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES
In the event that your order arrives damaged in any way, please email us as soon as possible
at info@mulchthebrand.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.

If you have any further questions, please don't hesitate to contact us at info@mulchthebrand.com